HelixOneGlobal

Effective Date: 28 January 2026

1. Introduction

HelixOneGlobal ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our websites, Courses, Digital Products, and services.

HelixOneGlobal owns and operates various websites and brands, including but not limited to The Future Skills College (www.thefutureskillscollege.com).

By using our websites, purchasing Courses or Digital Products, or creating an Account, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

HelixOneGlobal is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@helixoneglobal.com

3. What Personal Data We Collect

We collect personal data in several ways when you interact with us. The types of data we collect include:

Information You Provide Directly

• Name and contact details (email address, phone number, postal address)

• Account login credentials (username, password)

• Payment and billing information (processed securely via third-party payment providers)

• Course enrolment and purchase history

• Communications with us (support queries, feedback, complaints)

• Testimonials, reviews, or feedback you voluntarily provide

• Any other information you choose to share with us

Information Collected Automatically

• Learning activity data (course progress, quiz scores, completion status, time spent)

• Technical data (IP address, browser type, device type, operating system)

• Usage data (pages visited, links clicked, features used)

• Cookie data (see Section 10 for our Cookie Policy)

Information from Third Parties

• Payment confirmation from payment processors (PayPal, Stripe, Wise, and others)

• Analytics data from third-party services

4. How We Use Your Personal Data

We use your personal data for the following purposes:

To Provide Our Services

• Creating and managing your Account

• Processing orders and payments

• Granting access to Courses and Digital Products

• Tracking your learning progress and issuing certificates and badges

• Providing learner support and responding to queries

• Fulfilling merchandise orders via third-party partners

To Communicate with You

• Sending order confirmations and access details

• Providing course updates and important service announcements

• Responding to your questions, complaints, and feedback

• Sending marketing communications (where you have consented or we have a legitimate interest)

To Improve and Protect Our Services

• Analysing usage patterns to improve our Courses and websites

• Detecting and preventing fraud, security incidents, and abuse

• Enforcing our Terms and Conditions

To Comply with Legal Obligations

• Meeting accounting, tax, and regulatory requirements

• Responding to lawful requests from authorities

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

Performance of a Contract: Processing necessary to deliver the Courses, Digital Products, and services you have purchased, and to manage your Account.

Legitimate Interests: Processing necessary for our legitimate business interests, including improving our services, preventing fraud, ensuring security, and (in some cases) direct marketing. We balance our interests against your rights and will not process data where your interests override ours.

Consent: Where you have given clear consent for us to process your data for a specific purpose, such as receiving marketing emails, using testimonials, or using non-essential cookies. You may withdraw consent at any time.

Legal Obligation: Processing necessary to comply with legal or regulatory requirements, such as tax, accounting, and fraud prevention obligations.

6. Who We Share Your Data With

We do not sell your personal data.

We may share your data with trusted third parties only as necessary to deliver our services or where required by law. These include:

• Payment processors: PayPal, Stripe, Wise, and other providers process your payment information securely. We do not store your full payment card details.

• Learning platform providers: Third-party platforms that host our Courses and track your learning progress.

• Email service providers: To send transactional and marketing emails on our behalf.

• Fulfilment partners: For merchandise orders (e.g., Printify), we share delivery details only.

• Analytics providers: To help us understand website usage and improve our services.

• Professional advisors: Accountants, lawyers, and auditors where necessary.

• Law enforcement and regulators: Where required by law or to protect our legal rights.

All third-party service providers are contractually bound to protect your data and use it only for the purposes we specify.

7. International Data Transfers

Some of our third-party service providers may be located outside the United Kingdom. Where we transfer your personal data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements. These safeguards may include:

• Transfers to countries with an adequacy decision from the UK government

• Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner

• Other legally recognised transfer mechanisms

If you would like more information about international transfers, please contact us.

8. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, tax, or reporting requirements.

Retention periods vary depending on the type of data:

• Account data: Retained while your Account is active and for up to 24 months after inactivity, after which your Account may be deleted (see our Terms and Conditions).

• Transaction and order data: Retained for at least 6 years to comply with tax and accounting requirements.

• Learning records, certificates, and badges: Retained indefinitely to support verification requests and enable you to access your achievements.

• Marketing preferences: Retained until you withdraw consent or unsubscribe.

• Support correspondence: Retained for up to 3 years after resolution.

When data is no longer required, we will securely delete or anonymise it.

9. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you (a "Subject Access Request").

Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure: You have the right to request deletion of your personal data in certain circumstances (also known as the "right to be forgotten"). This right is not absolute and may be subject to legal retention requirements.

Right to Restriction: You have the right to request that we restrict processing of your data in certain circumstances.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transfer it to another controller.

Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent: Where we process data based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making in this way.

To exercise any of these rights, please contact us at: info@helixoneglobal.com

We will respond to your request within one month. In complex cases, we may extend this by a further two months, but we will inform you if this is necessary.

We may ask you to verify your identity before processing your request.

10. Cookies and Tracking Technologies

Our websites use cookies and similar tracking technologies to improve your experience, analyse usage, and support our marketing.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your preferences and understand how you use the site.

Types of Cookies We Use

• Essential cookies: Necessary for the website to function (e.g., keeping you logged in, processing payments). These cannot be disabled.

• Functional cookies: Remember your preferences and settings to enhance your experience.

• Analytics cookies: Help us understand how visitors use our website so we can improve it (e.g., Google Analytics).

• Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Managing Cookies

When you first visit our website, you will be presented with a cookie banner allowing you to accept or reject non-essential cookies. You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

11. Communications and Marketing

Consent to Receive Communications

By taking any of the following actions, you consent to receiving notifications, communications, and messages from us:

• Registering for or purchasing a Course, Subscription, or Digital Product

• Signing up to receive our newsletter

• Subscribing to our blog or updates

• Contacting us (via email, contact form, or other means)

• Creating an Account on our website

These communications may include:

• Course-related notifications (access details, progress updates, deadlines, certificate issuance)

• Service announcements and important updates about your Account or purchases

• Responses to your enquiries and support requests

• Information about new Courses, products, and services

• Newsletter content, blog updates, and educational resources

• Promotional offers and marketing communications

Marketing Communications

We may send you marketing communications about our Courses, Digital Products, and services if:

• You have given your consent (e.g., by signing up for our newsletter or blog, or by registering for a Course); or

• You are an existing customer and we are marketing similar products or services (legitimate interest), and you have not opted out.

Opting Out

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email

• Contacting us at info@helixoneglobal.com

Please note: Opting out of marketing will not affect transactional and service communications that are necessary for the delivery of our services (e.g., order confirmations, access details, Course updates, important service announcements). These communications are essential and cannot be opted out of while you have an active Account or Course enrolment.

12. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

Security measures include:

• Secure, encrypted connections (HTTPS) for data transmission

• Secure payment processing through PCI-compliant providers

• Access controls limiting who can access personal data

• Regular security reviews and updates

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you and the relevant authorities of any data breach as required by law.

13. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete it as soon as possible.

If you believe we have inadvertently collected data from a child, please contact us immediately.

14. Third-Party Links

Our websites and Courses may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

The latest version will always be available on our website with an updated effective date. We encourage you to review this Privacy Policy periodically.

Where changes are significant, we will notify you by email or through a notice on our website.

16. Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve your concerns:

Email: info@helixoneglobal.com

 

If you are not satisfied with our response, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

Telephone: 0303 123 1113

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

 

HelixOneGlobal

Email: info@helixoneglobal.com

 

For course-related queries relating to The Future Skills College:

Email: info@thefutureskillscollege.com

 

We aim to respond to all enquiries within 2 business days.

 

Last Updated: 28 January 2026